LizaJamesBridal.com - Return and Exchange Policies - Wedding Gown, Bridesmaid Dresses, Cocktail and Party Dresses

Exchanges

Should you wish to exchange part of your order, please contact us for guidance at 571-331-5044 or email us at sales@lizajames.net

Fill out the Return Form, indicating item(s) being returned and the reason(s) for the return. Fill out the Exchange section of the form, indicating the items you'd like in exchange. Enclose the completed Return Form and the Shipping Summary packing list with your shipment. Securely pack the merchandise and ship to LizaJames Bridal via US Postal Service or UPS. Remember to insure your package.

We'll process your return within 7 days of receipt, though it will take longer to appear on your credit card statement. If you provided an Email address, we'll notify you via email when your exchange has been received and processed. If the requested exchange item is not available, you will receive a credit to the original payment method used, or a store credit for LizaJamesBridal.com. We'll send in-stock items right away and will notify you if the item you requested is not in-stock, or will be delayed. Unfortunately, we cannot refund your original shipping charges. Depending on whether the item you have requested is in-stock or will need to be special ordered, it may take 2 - 4 weeks to obtain the requested item. Please contact us by Email in advance of any exchange request, so that we can start the process of checking stock and special order lead times.

Ship your package to:


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Categories	Questions ?
Informal Wedding Dresses	If you have any questions, please contact us at 571-331-5044 or email us at sales@lizajames.net
Bridesmaid Dresses
Formal Wedding Gowns	Returns Fill out the Return Form, indicating item(s) being returned and the reason(s) for the return. Enclose the completed Return Form and the Shipping Summary packing list with your shipment. Securely pack the merchandise and ship to LizaJames Bridal via US Postal Service or UPS. Remember to insure your package. We’ll process your return within 7 days of receipt, though it will take longer to appear on your credit card statement. If you provided an Email address, we’ll notify you via email when your exchange has been received and processed. Ship your package to:
Mother of the Bride
Formal & Cocktail Dresses
Garden Party & Sun Dresses
Tops / Skirts / Jackets
Jewelry & Accessories.
Couture Salon
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Designers
Alyce Designs		LizaJames Bridal
Jovani		Serene Blue, Inc.
Precious Formals		5505 Connecticut Ave, NW #334
Olivia Swift		Washington , DC 20015
Bella Soir
Emily Charles
Berry Fizz
LizaJames Collection
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.	Exchanges Should you wish to exchange part of your order, please contact us for guidance at 571-331-5044 or email us at sales@lizajames.net Fill out the Return Form, indicating item(s) being returned and the reason(s) for the return. Fill out the Exchange section of the form, indicating the items you'd like in exchange. Enclose the completed Return Form and the Shipping Summary packing list with your shipment. Securely pack the merchandise and ship to LizaJames Bridal via US Postal Service or UPS. Remember to insure your package. We'll process your return within 7 days of receipt, though it will take longer to appear on your credit card statement. If you provided an Email address, we'll notify you via email when your exchange has been received and processed. If the requested exchange item is not available, you will receive a credit to the original payment method used, or a store credit for LizaJamesBridal.com. We'll send in-stock items right away and will notify you if the item you requested is not in-stock, or will be delayed. Unfortunately, we cannot refund your original shipping charges. Depending on whether the item you have requested is in-stock or will need to be special ordered, it may take 2 - 4 weeks to obtain the requested item. Please contact us by Email in advance of any exchange request, so that we can start the process of checking stock and special order lead times. Ship your package to:
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Need Help ?
LizaJames Bridal
Customer Service:.
Tel. 571-331-5044
sales@lizajames.net
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How To Buy
..Place and Order
..Size Charts
..Availability.
..Payment
..Shipping.
..Check Status of Order..
..Returns & Exchanges.
..International Orders.		LizaJames Bridal
.		5505 Connecticut Ave, NW #334
.		Washington , DC 20015
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.	Credit or Refund Your credit or refund will generally take 10-14 business days. Sometimes this may take longer depending on your credit card company. If you ordered by credit card, we'll credit your account appropriately and it will show on your following statement, dependent on the issuing bank and/or billing cycle.
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Affiliated Sites:
For wedding planning resources and vendors visit: WeddingCountry.com

	Additional Policies - Shoes: No exchanges or returns will be accepted for shoes. Our manufacturers will not accept any returned shoes. - Dresses Priced $200 or More: We can only ship one gown to each customer at a time. If your order is for a bridal party, please contact us to make other arrangements. - Beaded Dresses: We do not accept returns on beaded dresses due to the delicate nature of this merchandise. No refunds will be issued. However, we do allow you to conduct a one-time exchange for another item. If a beaded dress is returned for an exchange, you will be charged a $50.00 restocking fee. - Special Order Dresses: We do not accept returns on special order dresses. No refunds will be issued. However, we do allow you to conduct a one-time exchange for another item. If a special order dress is returned for an exchange, you will be charged a $50.00 restocking fee. - Sizes and Alterations: Check size charts carefully, and when in doubt, order a size up. Most dresses do not fit perfectly due to variations among manufacturers and body type. As a result, most dresses may require some degree of alteration. Altered dresses may not be returned or exchanged. - Timely Return & Exchange: All packages sent to LizaJames Bridal must be postmarked no later than 3 days after you received the merchandise. The merchandise must be unworn, and all tags must be attached. Once your package is received by us, the merchandise will be inspected. If the dress has been worn, or if the dress is missing the appropriate tags, the return/exchange will not be accepted, and no refund or credit will be issued.

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For Prom and Homecoming formal evening wear shop: .LizaJamesProm.com.



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	Returns & Exchanges - We want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase subject to the policies noted below.

		LizaJamesBridal.com
	(c) 2007 Serene Blue, Inc. All Rights Reserved.